Archive for May, 2009

Web Analytics: The Hub of the Wheel

Gone are the days of the IT department measuring server “hits”.

A modern and robust website analytics package is perhaps the most important tool of anyone who depends on their website–marketer, the site designer, the sales manger, and the CEO. It is the hub of all of your site marketing—offline and on.
 
Decision makers depend on intuitive analytics packages to provide actionable insights and the answers to crucial questions such as:
 
  • Why do people visit my site and what do they do while they’re there?
  • Where and why are visitors abandoning specific pages? My shopping cart?
  • What sites send me my best customers? My most valuable customers?
  • Which market segment does any specific marketing message resonate with?
  • How successful was my last banner ad campaign? TV/newspaper/radio ad? What was my ROI?
  • What keywords should I bed on? How much should I bid? Which ads performed the best?
  • What marketing medium brings me the best ROI? With what visitor segment?
  • Is my website design driving people away? Which part?

Do you know the answer to the questions above? Should you?

 Google Analytics

The technology once only available to sophisticated enterprises with large budgets is now available from Google – for free.  It’s a powerful program when installed and configured correctly, and when combined with Google Website Optimizer and Google Adwords, it’s in a class of its own.

 
We offer the following Website Analytics services:

 

Evaluations: Different sites have different Analytics needs

 

  • Do you use ecommerce?  Host your own cart or use a 3rd party?
  • Do you have an internal site search?  Is it integrated with your analytics?
  • Do you have different domains/subdomains that you track?
  • Are you properly tagging & tracking email and offline campaigns that drive traffic to your site?
  • Are you tracking your internal/employee traffic separate from your site or are they co-mingled?

 


Our experience and expertise will allow us to make an honest evaluation of your site and recommend the appropriate analytics software and configuration to ensure that your analytics needs are being addressed.

 

Installation and Configuration: Getting it Right

Are you making business decisions based on corrupted data?  Industry audits show that 40-60% of Analytics installs are either incomplete or incorrect—including those that were “professionally” installed!  Having no data is bad.  Making decisions based on bad data is even worse.  The insights you’ll gain from solid website analytics are only as good as your data—make sure it’s done right.

Whether you’re an Analytics veteran in need of an audit or you require a from scratch installation, Our Google Authorized Consultants are happy to make sure it’s done right the first time.

 

Analysis and Strategy: What should I measure?

Successful online marketers know that web analytics is much more than just the install; it is a continual process of analysis and strategy.  As anyone who’s ever done The Test

knows, it’s easy to miss what you’re not looking for.  AMR Media can help you identify the specific, measurable goals of your website and your company, and develop an analytics strategy that makes sure you’re getting the metrics that matter to your bottom line.  Schedule an Analysis and Strategy session with us today.

 

 

How to create a winning sales pitch: 3 steps to a great elevator pitch

 Has this ever happened to you?

  • You’re in an elevator. The CEO of your hottest prospect is also in the elevator and realizes that he recognizes you. He says, "I was curious, tell me what you do again. I can’t remember." What do you say?
  • You’re at a party. You just happen to run into the VP of the company you want to work for. You mention that you’re looking for a job, and then the VP says, "Glad to meet you. Tell me more about yourself!" How do you respond?
The elevator pitch is the most powerful and concise description of you, your company, or your products boiled down to 25 to 35 words. It answers five basic questions, and it encourages the listener to request, "Tell me more."
 
What is the purpose of the elevator pitch?
 
Elevator pitches are developed to relay just enough information to cause your interlocutor to ask, "Tell me more." If you’re lucky, the CEO will remain on the elevator and say, "If you have a few minutes, I want to hear more." If you’re even luckier, your prospective VP will ask you to set up an appointment the next day to meet with him. All of that from the development, memorization, and tweaking of a few simple yet incredibly powerful words.
 
How do you get ready to step on the elevator?
 
Building an elevator pitch consists of three steps:
Step 1: The five W’s
Step 2: Iterating
Step 3: Adjusting to your audience
Step 1: The five W’s
 
The first step is to develop answers to the following questions:
  1. What does your company do? (For example, begin your answer with "We provide.")
  2. Whom does your company do it for? (For example, begin your answer with "For small and midsized healthcare providers.")
  3. Why do they care? Or, What’s in it for them? (For example, include in your answer "so that they can," "who can no longer afford," or "who are tired of.")
  4. Why is your company different? (For example, begin your answer with "As opposed to" or "Unlike.")
  5. What is your company? (For example, begin your answer with "My company is an insurance.")
Optional W’s
 
In some cases, it may be important to develop answers to questions about other aspects of you, your company, or your products that can help lead to that all-important "tell me more" request:
  • What environment is your company operating in? (For example, begin your answer with "My company’s industry is challenged to implement Sarbanes-Oxley compliance.")
  • What single thing does your company do better than anyone else? (For example, begin your answer with "My company is recognized as the leading provider of.")
Examples of answers
Trey Research   "For restaurants that need to measure and improve customer satisfaction, Trey Research provides the answers you need in half the time through its proprietary combination of online and offline survey techniques." (31 words)
Proseware, Inc.   "For companies requiring compliance with Sarbanes-Oxley, Proseware is a custom financial software developer providing software and consulting solutions in half the time so that you can sleep at night again." (30 words)
John Smith   "I graduated in record time from Coho University with an undergraduate degree in microbiology. I just started researching the influence of algae on prolonging the life span and increasing the population of bottlenose dolphins." (34 words)
 
Step 2: Iterating
 
It looks simple, but the hard part is getting your elevator pitch to contain 35 words or less. Keep editing it; rehearsing it; practicing it by saying it to your spouse, your friend, and people inside and outside your industry.
Make sure that they get your elevator pitch. Smile when they ask, "What do you mean by … ?" or "Does that mean you can help me to … ?"
Keep improving your elevator pitch until it becomes routine for you to say and crystal clear for your audience to understand. Like a fine wine, it can only improve with age.
 
Examples of answers
 
Trey Research   "If you’re a restaurateur and can’t keep your regulars coming back, you’re lost. Using proprietary online and offline survey techniques, Trey Research will find out how you can stop the losses and start generating profit." (35 words)
Proseware, Inc.   "With the spotlight on public companies and the severe penalties for noncompliance, Proseware’s customized compliance solutions, delivered in less than half the time, let you get a good night’s sleep." (30 words)
John Smith   "Bottlenose dolphins depend heavily on algae for survival. Having just graduated from Coho University in microbiology, I’ll be one of three researchers helping to prolong the dolphins’ life span and population through this important research." (35 words)
 
Step 3: Adjusting to your audience
 
Every audience is different. You wouldn’t tell your son’s fourth-grade class: "I design J2EE software applications to deliver SOA for F1000 companies." So make sure that your terminology and your acronyms fit your audience members. Keep your elevator pitch at their level.
 
Examples of answers
Trey Research   "Trey Research helps restaurants improve customer satisfaction so that people keep coming back. Nobody else does it the way Trey Research does it — with combined telephone and Internet contacts." (29 words)
Proseware, Inc.   "In the aftermath of some of the recent accounting scandals, Proseware helps companies make sure that they are following the law. No one else can help them comply as fast as Proseware can." (33 words)
John Smith   "Bottlenose dolphins need a certain algae to survive. With a Coho degree, I’m going to be one of three researchers figuring out how this algae can help dolphins live longer and increase their populations." (34 words)
 
Go for the gold
 
Elevator pitches that represent a company or a product must be used by all employees in the company, including the sales team and the executive team. Each of these groups can help hone the elevator pitch. They may even be able to provide alternate versions that they have tailored for their typical audiences. Soliciting their input and feedback on these critical 35 words can help take your elevator pitch "up to the next level."
Personal elevator pitches are important in job interviews and for meeting new business acquaintances or new friends. They can even be useful for better informing your friends about what you do.
Don’t forget that the goal of a successful elevator pitch is to prompt your recipient to ask you the all-important "tell me more."
 

PPC Management

Paid search is widely recognized as one of the most cost effective advertising options available.  There is no other medium available where your business can reach literally millions of targeted people within minutes and have extensive tracking and conversion metrics as well.
 

But it’s getting crowded.

Advertisers are becoming more sophisticated and the stakes are getting much higher.  Small tweaks can spell the difference between highly profitable versus drastically wasteful campaigns, in fact, it is very common for one ad to have paid ten times more than the ad right next to it.  With a dizzying array of bidding tools and options, it pays to either enlist our professional campaign management or have us train your in-house staff to do it right.
AMR Media proudly holds the Google Adwords Qualified Company certification as well as that of Yahoo Search Marketing Ambassador and Microsoft adExcellence Member.
 
We offer the following paid search/online advertising services:

Pay Per Click (A.K.A. cost-per-click, PPC, CPC, or AdWords) – The beauty is in the simplicity—you only pay for advertising that actually brings visitors to your site.  Our years of experience means we can tailor your campaigns to target exactly the visitors you seek and stop paying for unqualified traffic and non-performing campaigns.

Pay Per Action (PPA) - Taking PPC to the next level.  Why pay for ad impressions or clicks when what you really care about is sales.  This “they don’t get paid unless you get paid” option is quickly gaining popularity as it weeds out the unprofitable traffic and focuses everyone on a singular goal–getting paying customers to your site.  However, while the idea is simple the proper configuration is far from trivial.  AMR Media can help you implement this configuration properly and profitably.
Branding & Exposure (Cost per Impression/CPM) – Paid Search such as Google Adwords can get your marketing message in front of millions of people nearly instantaneously.  We can help you maximize your message, while optimizing ROI.  From text ads to complex Flash based ads, our marketers understand that a successful ad combines the creative and commerce aspects.

Social Bookmarking/Social Media – For highly targeted demographics, you can’t beat social media sites such as Facebook and MySpace.  Our client services range from standard pay-per-click placements to custom Facebook applications.

Radio & Print/Newspaper Advertising- As a Google Adwords Qualified company, we can also help you take advantage of the discounted rates on traditional forms of advertising, such as print and radio.  Our offline campaigns include conversion tracking built in, so you can track the performance of all of your marketing.  As one of the fastest growing Google services, this is an attractive option for both experienced offline advertisers and those expanding into this realm.

Keyword Research- We developed our industry leading keyword research program because we couldn’t find a suitable system anywhere else on the web.  Keyword research is the foundation of search marketing, and yet often grossly overlooked

Tracking & Reporting – The true revolution in online advertising and search marketing is the extent and ease of tracking and reporting.  We can help you understand where every penny goes and how well each campaign, keyword & ad is performing and who your best customers are.  As Google Analytics Authorized consultants, our analytics services are the hallmark of our company.